Frequently Asked Questions

  • Can I amend the duration of my package?

    Yes of course!  We can customise any of our pacakages to suit.  However, it is important to note in some circumstances, shortening the duration of the package may result in missing out on some fun aspects, so bear this in mind! If you wish to extend your holiday, we are happy to offer options for you. Please note that should a group departure transfer to the airport be included, and you do not use this, a refund on this portion may not be possible.

  • Covid-19

    In the event of any Governmental level changes or restrictions, be it in New Zealand or abroad,  deem it necessary to cancel or postpone the event and/or package, then Sport Escapes will endeavour to refund your money or offer a credit. However, suppliers including, but not limited to, airlines, hotels, transfer operators, the event organiser & promotor, venues, tour operators etc all have varying terms and conditions.  We will navigate this for you, and provide you with the best possible outcome under the circumstances.  Please note of course that any Covid-19 instances and governmental decisions are completely out of our hands.

  • How do I know if my seats are good ones?

    We purchase our event tickets through a number of reputable & trustworthy suppliers, all of whom endeavour to ensure that no tickets are offering highly restricted views of the events.  We can confirm a section, particular grandstand or area you will be in, but exact seat numbers are not provided.  Should an event offer an upgraded seat location, then please discuss with Sport Escapes - sometimes a little extra can provide an extra good experience!

  • I don’t wish to use part of my package, can I get a reduction in price?

    Generally speaking, unfortunately not, as services have been prepaid for a pre-determined number of attendees.

  • Is there a minimum group size?

    Yes, in most instances a minimum group size will apply, which means should the group fall below this, some services may be altered, for instance the package may in some cases may not be escorted, or some elements may be amended. In all circumstances, Sport Escapes will endeavour to let you know in plenty of time so there are no surprises, or disappointments.

  • Ticket reselling

    Under no circumstances can any portion of the package including event tickets, special inclusions such as dinners, tours etc be onsold to another party, on any medium including any online website or social media site.  If there is instance that you are no longer able to attend but have someone who may be able to take your place, please discuss with Sport Escapes.

  • Will my itinerary change at short notice?

    We hope not! However, sometimes, things do happen, and should any instance occur that an itinerary does need to alter, we will let you know as soon as we possibly can, and what impact this will have on your package.